I. General Provisions
- These Terms and Conditions specify the rules for providing services by electronic means by Almatur-Opole Sp. z o.o. with its registered office in Opole, 45-058 Opole ul. Ozimska 26/2; NIP 7540337451; REGON 530593113; registered in the National Court Register maintained by the District Court in Opole, 8th Commercial Division of the National Court Register under KRS number 0000069853, via the website www.excitingpoland.com.
- Terms used in these Terms and Conditions mean:
- Website – the internet service operated at www.excitingpoland.com
- Seller – Almatur-Opole Sp. z o.o.
- Customer – a natural person, legal entity, or organizational unit without legal personality that uses services provided by the Website
- Consumer – a natural person making a purchase not directly related to their business or professional activity
- Entrepreneur with Consumer Rights – a natural person concluding a contract directly related to their business activity, when the content of this contract indicates that it does not have a professional character for that person
- Agreement – a contract for the sale of goods or services concluded between the Seller and the Customer via the Website
II. Types and Scope of Services
- Through the Website, the Seller provides electronic services consisting of:
- Enabling familiarization with the Website’s offer
- Enabling order placement through the contact form
- Sending newsletters (after obtaining Customer consent)
- Using the Website is possible provided the following technical requirements are met:
- Having a device with Internet access
- Having an up-to-date web browser
- Having an active email account
III. Conditions for Concluding and Executing Agreements
- Orders on the Website can be placed 24 hours a day, 7 days a week.
- To place an order, one must:
- Select a product or service
- Fill out the order form
- Confirm the order
- Transaction execution takes place through individually generated payment links.
- Payments on the Website are processed by the external payment system Imoje, operated by ING Bank Śląski S.A. with its registered office in Katowice.
IV. Prices and Payments
- All prices quoted on the Website are gross prices (including VAT) and are expressed in Polish zlotys or the equivalent in another currency indicated in the offer presented on the website.
- The Customer can make payments using:
- Individually generated payment links
- The Imoje payment system
- Bank transfer
- Other methods available on the Website
- The moment of payment is considered to be the moment when funds are credited to the Seller’s account or when payment confirmation is received from the electronic payment system.
V. Cancellation of Tourist Services
- A Consumer who has concluded a contract for participation in a tourist event outside the business premises within the meaning of Article 2(2) of the Act of 30 May 2014 on Consumer Rights may withdraw from it within 14 days of its conclusion without giving a reason and without incurring costs, unless the verbal negotiations on which the contract was based were conducted based on a previous order placed by the consumer.
- In accordance with Article 38(12) of the Act of 30 May 2014 on Consumer Rights, the Customer is not entitled to withdraw from the contract for services regarding accommodation, transport, catering, services related to leisure, entertainment, sports, or cultural events within 14 days without giving a reason if the contract specifies the day or period of service provision.
- The Customer may cancel purchased services under the terms specified in the reservation conditions provided on www.excitingpoland.com or separately for a given offer or service.
- In case of service cancellation, the Customer may be charged costs, the amount of which depends on the cancellation time and is detailed on www.excitingpoland.com or separately in the conditions of the given offer.
- The above rules apply to both Consumers and Entrepreneurs with Consumer Rights.
VI. Complaints
- The Seller is liable to the Consumer and Entrepreneur with Consumer Rights for lack of conformity of the goods with the sales agreement existing at the time of delivery and revealed within two years from that moment.
- Complaints may be submitted by the Customer:
- In writing to the Seller’s registered office address
- Electronically to the email address: grzegorz.b@excitingpoland.com
- The complaint should include:
- Customer data
- Subject of the complaint
- Customer’s request
- All circumstances justifying the complaint
- The Seller will process the complaint within 14 days from the date of its receipt.
VII. Personal Data Protection
The principles of personal data processing are specified in the Privacy Policy available on the Website.
VIII. Final Provisions
- In matters not regulated by these Terms and Conditions, Polish law shall apply, in particular:
- The Civil Code
- The Act on Consumer Rights
- The Act on Providing Services by Electronic Means
- The Seller reserves the right to change these Terms and Conditions. Changes come into effect within 7 days from the date of their publication on the Website.
- The law applicable to contracts concluded through the Website is Polish law. In the case of Consumers having their habitual residence outside the European Union, the choice of Polish law does not deprive the Consumer of protection granted to them under provisions that cannot be excluded by agreement between the parties, under the law of the country where the Consumer has their habitual residence.
- Any disputes arising from the implementation of contracts concluded under these Terms and Conditions will be resolved:
- In the case of Consumers residing in the European Union – in accordance with applicable regulations
- In other cases – by the court having jurisdiction over the Seller’s registered office, unless mandatory provisions of law provide otherwise
- Website Users have the right, exclusively for private purposes, to browse information posted on the Website, save it as temporary files, and print selected web pages. For any additional questions or doubts regarding these Terms and Conditions, please contact the Seller through the “Contact” section.
- These Terms and Conditions come into effect on January 14, 2025.